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If you miss Nut
Goodies...Or MoonPies...Good Grits...
Or GooGoo Clusters Send An Email To Customer Service
You can generally speak
to a live person at favoritesof.com between:
At any time, you can leave a message on our Voicemail. Please leave your name, phone number and a convenient time to call, and we will give you a return call as soon as possible.
Our privacy policy is simple. WE DO
NOT PROVIDE ANY INFORMATION ABOUT OUR CUSTOMERS (E MAIL ADDRESSES, PHONE NUMBERS, STREET
ADDRESSES, CREDIT CARD INFORMATION) TO ANY THIRD PARTY FOR ANY REASON...PERIOD.
Regulations forbid Favoritesof.com from restocking food, foodstuffs or snack foods that have been previously shipped to another Customer. Therefore, please be sure that the product that you order is the correct item as we will be unable to give credits. If you have any questions or need additional information about any product that we carry, please give us a call at 888-451-2848. If your order is damaged, opened, or missing product, we will replace, substitute (with your approval) or credit your account as appropriate.
A WORD ABOUT SHIPPING AND HANDLING
If an order is received
by 3:00 PM Central Time on a Business Day, we make every effort to ship that same day.
Exceptions to this rule would be large orders, shipments out of the Continental US,
or gift baskets.
Unless you request a
different method, shipping will be via UPS.
Let's be honest, there
is no such thing as free shipping. You will pay for shipping and handling either in
the price of the product or as an extra charge (or both).
Shipping and handling charges in the Continental United States are:
Alaska, Hawaii, Puerto Rico, Guam, USVI
please inquire Shipping chocolate and temperature sensitive items during Summer months is a tricky proposition. Favoritesof.com has shipped sensitive items during ever summer since 2000 and over 97% of all Summer shipments have arrived at their destinations in good or perfect condition. Unfortunately, sometimes circumstances beyond our control causes denigration of products. These circumstances include:
Favoritesof.com is possibly the only candy/snack website that provides FREE ice packs and thermal wraps for temperature sensitive items. These protections will only work effectively for shipments of 3 days or less. To insure the best possible condition, Favoritesof.com will:
PLEASE NOTE: In most cases MoonPies (even chocolate) can be shipped safely all Summer. The only exception to this would be very hot, desert climates. Temperature sensitive items would include chocolate and taffy based items. If you have any questions about our Summer shipping or a question about the time required to ship to your destination, please give us a call at 888-451-2848 and THANKS! How We Prepare An Order For Summer Shipping Preparation of an order for protection against Summer heat is a time consuming and costly process...BUT IT IS FREE TO OUR CUSTOMERS. We believe that Customers should not have to pay extra for enjoying their favorite candies during Summer months. To prepare a temperature sensitive order for shipping in the Summer months (usually June, July, August and September), we:
Using this procedure, chocolate and temperature sensitive candies and snacks should be protected for 72 hours. For destinations of over 3 days, 2 day air or 3 day select shipping should be strongly considered as we can not guarantee condition upon arrival.
Send An Email To Customer
Service
REMEMBER HOW GOOD THEY USED TO TASTE -
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